iGlow - Frequently Asked Questions
Customer photo: Hildegunn (@hildegunnsavik)

Frequently Asked Questions (FAQ):

iGlow.me - Published: September 3rd, 2018.
Below you can find a list over the most frequently asked questions we receive about the iGlow Long Lashes Serum.

If you can’t find the answer you’re looking for, you can either scroll down and ask us in the comments section, or you can reach us on chat and email. We will update this page continuously 😊

How to use the serum?

Remove all makeup and make sure skin is clean and dry. Apply one thin stroke on each eyelid once per day. Apply the serum just above the lash line (1-3 mm), so you don’t get it into your eyes. It will sink into your skin and stimulate your hair follicles. The amount that follows the applicator from the tube is plenty for both eyes. Let it dry for a minute or two, before you put on makeup, creams and lotion.



How long does one serum last?

One serum should last for 3-5 months with normal daily use, depending on how much you apply. Remember that one thin stroke on each eyelid per day is enough. When you have achieved the desired length, you can apply 2-4 times a week to maintain them..



When will I see results?

The results normally appear within 3-8 weeks, but this can vary from person to person. It depends much on which phase of the growth cycle your lashes were in when you started using the serum. Some see results already after one week, but most people within six weeks. A few have to wait for as much as 8-12 weeks. We know the wait can be frustrating, but the effect should always come eventually. We have a money back guarantee, in case you for some reason shouldn’t get any results. However, we always recommend to hang in there and keep using the serum, even if you haven't seen results after 8-12 weeks.



What happens if I stop using iGlow?

The effect is not permanent. Our lashes follow a growth cycle which lasts for about three months, so they fall out and grow back all the time (in average, we shed 1-4 lashes per day). The serum gives your lashes a boost when they’re in the growing phase of the growth cycle. When you stop using the serum and the growth cycle has run its course, they will grow back to their normal length.



Can I use it on my lower lashes?

You can use the serum on your lower lashes. Apply it on clean and dry skin just below the lash line (1-3 mm). Let it sink in and dry for a minute or two before you put on creams, lotions or makeup. The serum that follows the applicator is enough for both upper and lower lashes.



I didn't get a reply on the e-mail I sent you

We reply to every single support e-mail as fast as we can. However, our replies often seem to end up in your spam folder, which can make it seem like we don't reply. This is incredibly frustrating, as we wish to provide as good and quick service as possible. Remember to check your spam folder :)



Do you have a money back guarantee?

Yes, we do :) We want all of our customers to have a great experience with iGlow, and don't want anyone to feel like they have wasted their money. However, we always recommend to keep using the serum, even if you haven't seen results within 8 weeks. We know that it can be frustrating to wait, but the results should always come eventually. If you still haven't seen results when the tube is empty, you can reach us on post@iglow.se, or chat (weekdays before 4pm, Norwegian time), and we will of course help you out.
If it turns out that you get a reaction from the serum, and can't use it, we will also help you out. Remember to follow the instructions and apply only one thin stroke on each eyelid per day – just above the lash line. Like any other cosmetic product, the serum can irritate if you get it into your eyes, or if you apply too much. Always apply on clean and dry skin :)



Are the customer photos photoshopped?

We exclusively show real results, documenting the effect that is achieved by using our product. No stock photos. No retouching. All images we share are sent to us from customers who wish to share their results. They have all given their consent to let us share their images/videos. Sometimes we share images/videos from a customer who happens to be a public profile. If we were to have any larger collaborations, the profile must always mark the post as ‘Ad’ or ‘Sponsored’, if she/he share anything about iGlow in their channels.



My friend received a new serum for free. Can I also get one?

We love to receive images that document the iGlow effect! If you contribute with good pictures of your results – or videos where you talk about your experience with iGlow – we’d be more than happy to send you a new serum for free, if we get your permission to share them in our channels.



How does the serum work?

iGlow Long Lashes Serum contains peptides (Myristoyl Pentapeptide-17) and Capixyl™️, which stimulates to increased keratin production. This makes the hair follicles produce longer and stronger lashes. You can also experience that inactive hair follicles will start producing hairs, which will make your lashes appear fuller.



Are there any side effects?

The serum will increase the bloodstream to the area which it is applied. If you apply more than recommended, you can experience some redness caused by the increased bloodstream. This is not dangerous and will disappear within a few days. If it doesn’t disappear, we recommend that you take a short break. You can also do a patch test on your arm, to see if you might be allergic to any of the ingredients in the serum. If it turns out that you can’t use the serum, you can of course send it back to us, and we will issue a refund.



Who can use the iGlow Long Lashes Serum?

The iGlow product is suitable for anyone who wants thicker, fuller and longer lashes/brows. People who are allergic or have highly sensitive skin are recommended to do a patch test before applying the serum on the eyelid. All ingredients are approved under strict regulations by the EU Cosmetic Directive and the FDA, and it has a PH value close to water. However, if it turns out that you can’t use the serum, you can contact us and return it. We will of course issue a full refund.



Do you test on animals?

No :) Our serums are not tested on animals. As one of few Norwegian brands, iGlow is certified vegan and cruelty free by both PETA and Leaping Bunny – Cruelty Free International.



Can pregnant and breastfeeding women use the iGlow serums?

For ethical reasons, the serums have not been tested on vulnerable groups, such as pregnant and breastfeeding women, people under the age of 18 or people going through chemical therapy. Therefore, we can't recommend it to these groups. All ingredients are approved under strict regulations by the EU Cosmetic Directive and the FDA.



Let us know if you have any questions. Happy to help 😊 Reach us on chat, Facebook, Instagram and email.

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